After working in both conditions here are my observations:
Working for pure IT services company:
- I worked on many projects involved many technologies, latest and old.
- Less pressure during development since SDLC involved, sufficient time for
development. Even with agile also, I used to get much time to do things since we followed "agile way of estimating effort"
- I used to get time to do things for my own learning, for example using JUnit ,MUnit, Mockito, writing unit test cases, doing POC, setting local dev environment using Virtual Box or VMware or Fusion and now, you can actually leverage the AWS for the cheapest t2.nano instance for almost $5 / month.
- I don't have to interact with customer directly unless I am in a big role.
- Challenging work environment and you will be on the go.
Working for non-IT company as an IT support engineer:
- Working closely with customers (people who doesn't know technology well).
- Things changes so fast, even after project launch I used to get change requests to modify something instantly!
- Very tight schedules and too much pressure.
- Once project goes live I used to get couple of weeks to one month free time.
- I am only working on one project, to support the users on technical issues etc. I am quite familiar with the system now and there is nothing to learn much.
- Not so challenging, doing simple things within shortest time is challenging.
- Convincing users on certain things is difficult. Whenever we tell them that certain things cannot be done this way or that way, they immediately says "if you can't do it, why you need this computer system?"
Hard to pick which field you want to take:
To work in a IT Service company, is fun and you will envolve on different company, high expectation of course, don't afraid if you fail because the today's failure can make way for your tomorrow's triumph...
To work in IT support or in-house is kind of layback especially if your rule is supporting internal client. You can make your life busy if you want to. Make your own challenge but it's up to you. You can do that or just go with the flow.
Hard to pick which field you want to take:
To work in a IT Service company, is fun and you will envolve on different company, high expectation of course, don't afraid if you fail because the today's failure can make way for your tomorrow's triumph...
To work in IT support or in-house is kind of layback especially if your rule is supporting internal client. You can make your life busy if you want to. Make your own challenge but it's up to you. You can do that or just go with the flow.
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